Harrowing time at restaurant after card goes missing
-
May 17, 2010 - ST Forum
Harrowing time at restaurant after card goes missing
I WAS at No Signboard Restaurant at VivoCity with my husband for brunch on May 8. We were the first customers and the restaurant was empty.
We were also the first customers to ask for the bill. When the bill folder was returned, it did not contain my credit card. The server denied misplacing my card and made only half-hearted attempts to look for it at the payment counter. She then denied losing it and hinted that I had already taken the card and lost it.
I got down on my knees and made a futile search for it under my table, with no offer of assistance from her.
Later, when I requested to see the manager, she said the manager was not in yet. I asked to see a senior member of the staff. When I explained what happened to that person, she whispered a shocked 'sorry'. I called and cancelled my card before walking out.
But even before we had left the premises, the senior staff member ran after us. She had found the card somewhere.
I wrote an e-mail message to No Signboard last Monday, to both the feedback e-mail address as well as the managing director's e-mail address listed on the website. There was no response.
Lee Ying Wen (Ms)
-
Good service by the senior staff...
-
Can change to No Sign For Restaurant.
-
Its good to admit the mistake, rather than accusing the customer of losing the card.
I hate that attitude when you put blame on others.
If me, I probably make a fuss and scream at the staff. I demand a free meal, if not I call the police to arrest the staff for stealing my credit card instead.