德士å�¸æœºç»™CEOä¸Šçš„ä¸€å ‚MBA课
我è¦�从å¾�家汇赶去机场,于是匆匆结æ�Ÿäº†ä¸€ä¸ªä¼šè®®ï¼Œåœ¨ç¾Žç½—大厦å‰�æ�œç´¢å‡ºç§Ÿè½¦ã€‚一辆大众å�‘现了我,é�žå¸¸ä¸“业地å�œåœ¨æˆ‘é�¢å‰�。这一å�œï¼Œå°±æœ‰äº†å�Žé�¢çš„这个让我深感震撼的故事,åƒ�ä¸Šäº†ä¸€å ‚ç”ŸåŠ¨çš„MBA课。
“去哪里?”
“机场,”
“好的。”å�¸æœºå¥½åƒ�没有å�œä¸‹æ�¥çš„æ„�æ€�,继ç»è¯´ï¼š“我在å¾�家汇就喜欢å�šç¾Žç½—大厦的生æ„�,这里我å�ªå�šä¸¤ä¸ªåœ°æ–¹ï¼šç¾Žç½—大厦和å�‡ç‘¶å¤§åŽ¦ã€‚æŽ¥åˆ°ä½ ä¹‹å‰�,我在美罗大厦门å�£å…œäº†ä¸¤åœˆï¼Œç»ˆäºŽè¢«æˆ‘çœ‹åˆ°ä½ äº†ã€‚ä»Žå†™å—æ¥¼é‡Œå‡ºæ�¥çš„,肯定去的ä¸�近。”
“å“¦ï¼Œä½ å¾ˆæœ‰æ–¹æ³•å˜›ï¼�”我附和了一下。
“å�šå‡ºç§Ÿè½¦å�¸æœºï¼Œä¹Ÿè¦�用科å¦çš„æ–¹æ³•。”他说。
我一愣,顿时很有些兴趣:“什么科å¦çš„æ–¹æ³•?”
“è¦�懂得统计。我å�šè¿‡ç²¾ç¡®çš„计算,我æ¯�天开17个å°�时的车,æ¯�å°�æ—¶æˆ�本34.5å…ƒ……”
我打æ–了å�¸æœºçš„è¯�:“怎么算出æ�¥çš„?”
“ä½ ç®—å•Šï¼Œæˆ‘æ¯�天è¦�交380元的份å�钱,油费大概210元左å�³ã€‚一天17å°�时,平å�‡æ¯�å°�时固定æˆ�本22元,交给公å�¸å¹³å�‡æ¯�å°�æ—¶12.5元油费。这是ä¸�是就是34.5 元?”
我有些惊讶,我打了10年车,第一次å�¬åˆ°æœ‰å‡ºç§Ÿè½¦å�¸æœºè¿™ä¹ˆè®¡ç®—æˆ�本,于是打算继ç»å’Œä»–交谈下去,也用æ�¥æ‰“å�‘åœ¨è·¯ä¸Šçš„æ— è�Šæ—¶é—´ï¼š“以å‰�çš„å�¸æœºéƒ½å’Œæˆ‘说,æ¯�公里æˆ�本0.3元,å�¦å¤–æ¯�天交多少钱之类的。”
æˆ�本是ä¸�能按公里算的,å�ªèƒ½æŒ‰æ—¶é—´ç®—ã€‚ä½ çœ‹ï¼Œè®¡ä»·å™¨æœ‰ä¸€ä¸ªæ£€æŸ¥åŠŸèƒ½ï¼Œä½ å�¯ä»¥çœ‹åˆ°ä¸€å¤©çš„详细记录。我å�šè¿‡æ•°æ�®åˆ†æž�,æ¯�次载客之间的空驶时间平å�‡ä¸º7分钟。如果上æ�¥ä¸€ä¸ªèµ·æ¥ä»·10元,大概è¦�å¼€10分钟,也就是æ¯�一个10元的客人è¦�花17分钟的æˆ�本,就是9.8元。ä¸�赚钱啊。打个比方,如果说å�šæµ¦ä¸œã€�æ�å·žã€�é�’浦的客人是å�ƒé¥ï¼Œå�š10元的客人,就会连å�ƒè�œéƒ½ç®—ä¸�上,å�ªèƒ½ç®—是撒了些味精。
太强了,这ä½�师傅å�¬ä¸ŠåŽ»çœŸä¸�åƒ�出租车å�¸æœºï¼Œåˆ°åƒ�是一ä½�æˆ�æœ¬æ ¸ç®—å¸ˆã€‚“é‚£ä½ æ€Žä¹ˆåŠžå‘¢ï¼Ÿ”我更感兴趣了,看æ�¥åŽ»æœºåœºçš„è·¯ä¸Šè¿˜èƒ½å¦åˆ°æ–°ä¸œè¥¿ï¼ŒäºŽæ˜¯ç»§ç»é—®ã€‚
“å�ƒä¸‡ä¸�能被客户拉了满街跑,而是通过选择å�œè½¦çš„地点ã€�æ—¶é—´å’Œå®¢æˆ·ï¼Œä¸»åŠ¨å†³å®šä½ è¦�去的地方。”
我�常惊讶,这�上去很有��。
å�¸æœºç»§ç»è¯´ï¼š“有人说å�šå‡ºç§Ÿè½¦å�¸æœºæ˜¯é� è¿�æ°”å�ƒé¥çš„è�Œä¸šï¼Œæˆ‘以为ä¸�æ˜¯ã€‚ä½ è¦�站在客户的ä½�置上,从客户的角度去æ€�考。”
è¿™å�¥è¯�å�¬ä¸ŠåŽ»å¾ˆä¸“ä¸šï¼Œæœ‰ç‚¹åƒ�很多商业管ç�†åŸ¹è®è€�师说的“put yourself into others shoes”。
ç»™ä½ ä¸¾ä¸ªä¾‹å�,医院门å�£ï¼Œä¸€ä¸ªæ‹¿ç�€è�¯çš„,一个拿ç�€è„¸ç›†çš„ï¼Œä½ å¸¦å“ªä¸€ä¸ªï¼Ÿ
我想了想,说�知�。
“ä½ è¦�带那个拿脸盆的。一般人å°�ç—…å°�痛的到医院看一看,拿点è�¯ï¼Œä¸�一定会去很远的医院。拿ç�€è„¸ç›†æ‰“车的,那是出院的。ä½�院哪有ä¸�æ»äººçš„?今天二楼的è°�æ»äº†ï¼Œæ˜Žå¤©ä¸‰æ¥¼å�ˆæ»äº†ä¸€ä¸ªï¼Œä»ŽåŒ»é™¢å‡ºæ�¥çš„人通常会有一ç§�é‡�获新生的感觉,é‡�新认识生命的æ„�义,å�¥åº·æ‰�最é‡�è¦�。那天这个说:走,去é�’浦。眼ç�›éƒ½ä¸�çœ¨ä¸€ä¸‹ã€‚ä½ è¯´ä»–ä¼šæ‰“è½¦åˆ°äººæ°‘å¹¿åœºï¼Œå†�去å��é�’浦线å�—?ç»�对ä¸�会ï¼�”
我�由得开始佩�起这个出租车�机。
“å†�ç»™ä½ ä¸¾ä¸ªä¾‹å�。那天人民广场,三个人在å‰�é�¢æ‹›æ‰‹ã€‚一个年轻女å�,拿ç�€å°�包,刚买完东西;还有一对é�’年男女,一看就是逛街的;第三个是个里é�¢ç©¿ç»’衬衫的,外é�¢ç¾½ç»’æœ�的男å�,拿ç�€ç¬”记本包。我看一个人å�ªè¦�3秒钟,之å�Žæ¯«ä¸�犹豫地å�œåœ¨è¿™ä¸ªç”·å�é�¢å‰�。这个男的上车å�Žè¿˜æ²¡è¯´åŽ»ä»€ä¹ˆåœ°æ–¹å°±å¿�ä¸�ä½�问我‘ä¸ºä»€ä¹ˆä½ æ¯«ä¸�犹豫地开到我é�¢å‰�?å‰�é�¢è¿˜æœ‰ä¸¤ä¸ªäººï¼Œä»–们è¦�是想上车,我也ä¸�好æ„�æ€�和他们抢。’”
å�¸æœºå›žç”说:“ä¸å�ˆçš„æ—¶å€™ï¼Œè¿˜æœ‰å��å‡ åˆ†é’Ÿå°±1点了。那个女å©å�是ä¸å�ˆæºœå‡ºæ�¥ä¹°ä¸œè¥¿çš„,估计公å�¸å¾ˆè¿‘;那对男女是游客,没拿什么东西,ä¸�ä¼šåŽ»å¾ˆè¿œï¼›ä½ æ˜¯å‡ºåŽ»åŠžäº‹çš„ï¼Œæ‹¿ç�€ç¬”记本包,一看就是公务,而且这个时候出去,估计应该ä¸�会近。”
那个男的就说:“ä½ è¯´å¯¹äº†ï¼ŒåŽ»å®�山。”
“那些在超市门å�£ã€�地é“�å�£æ‰“车,穿ç�€ç�¡è¡£çš„人å�¯èƒ½åŽ»å¾ˆè¿œå�—?å�¯èƒ½åŽ»æœºåœºå�—?机场也ä¸�会让她进啊。”å�¸æœºè¶Šè¯´è¶Šæœ‰å…´è‡´ã€‚
“有é�“ç�†ï¼�”我越å�¬ä¹Ÿè¶Šæ„Ÿè§‰æœ‰æ„�æ€�。
“很多å�¸æœºéƒ½æŠ±æ€¨ï¼Œç”Ÿæ„�ä¸�好å�šï¼Œæ²¹ä»·å�ˆæ¶¨äº†ï¼Œéƒ½ä»Žåˆ«äººèº«ä¸Šæ‰¾åŽŸå› ã€‚æˆ‘è¯´ï¼Œä½ æ€»æ˜¯ä»Žåˆ«äººèº«ä¸Šæ‰¾åŽŸå› ï¼Œè‡ªå·±å°†æ°¸è¿œä¸�能得到æ��高。从自己身上找找看,问题出在哪里。”
è¿™è¯�å�¬èµ·æ�¥å¥½ç†Ÿï¼Œå¥½åƒ�是“å¦‚æžœä½ ä¸�能改å�˜ä¸–界,就改å�˜ä½ 自己”,或者Steven Corveyçš„“å½±å“�圈和关注圈”的翻版。
“有一次,在å�—丹路一个人拦车,去田林。å�Žæ�¥å�ˆæœ‰ä¸€æ¬¡ï¼Œä¸€ä¸ªäººåœ¨å�—ä¸¹è·¯æ‹¦è½¦ï¼Œè¿˜æ˜¯åŽ»ç”°æž—ã€‚æˆ‘å°±é—®äº†ï¼Œæ€Žä¹ˆä½ ä»¬ä»Žå�—丹路出æ�¥çš„人,很多都是去田林呢?人家说,在å�—丹路有一个公共汽车总站,我们都是å��公共汽车从浦东到这里,然å�Žæ�车去田林的。我æ��然大悟。å†�æ¯”å¦‚ä½ çœ‹æˆ‘ä»¬å¼€è¿‡çš„è¿™æ�¡è·¯ï¼Œæ²¡æœ‰å†™å—楼,没有酒店,什么都没有,å�ªæœ‰å…¬å…±æ±½è½¦ç«™ï¼Œç«™åœ¨è¿™é‡Œæ‹¦è½¦çš„多å�Šéƒ½æ˜¯åˆšä¸‹å…¬å…±æ±½è½¦çš„,å†�选择一æ�¡æœ€çŸè·¯å¾„打车。在这里拦车的客户通常ä¸�会高于15元。所以我说,æ€�度决定一切ï¼�”
我å�¬å��å‡ ä¸ªæ€»è£�讲过这å�¥è¯�,第一次å�¬å‡ºç§Ÿè½¦å�¸æœºè¿™ä¹ˆè¯´ã€‚
“è¦�用科å¦çš„æ–¹æ³•ï¼Œç»Ÿè®¡å¦æ�¥å�šç”Ÿæ„�。天天ç‰åœ¨åœ°é“�ç«™å�£æŽ’队,怎么能赚到钱?æ¯�个月就赚500å�—钱怎么养活è€�婆å©å�?è¦�用知识æ¦è£…自己,å¦ä¹ 知识å�¯ä»¥æŠŠä¸€ä¸ªäººå�˜æˆ�è�ªæ˜Žçš„人;一个è�ªæ˜Žçš„人å¦ä¹ 知识å�¯ä»¥å�˜æˆ�很è�ªæ˜Žçš„人;一个很è�ªæ˜Žçš„人å¦ä¹ 知识å�¯ä»¥å�˜æˆ�天æ‰�。有一次一个人打车去ç�«è½¦ç«™ï¼Œæˆ‘问怎么走。他说了一æ�¡è·¯çº¿ï¼Œæˆ‘说慢,于是我说了一æ�¡è·¯çº¿ï¼Œä»–å�ˆè¯´ç»•远了。我告诉他没关系,我ç»�常走比他有ç»�验,按他那么走50å�—,按我的走法,ç‰é‡Œç¨‹è¡¨50å�—了,我就翻表,他å�ªç»™50快就好了,多的算我的。最å�ŽæŒ‰æˆ‘的路走,多走了4公里,å�´å¿«äº†25分钟,我å�ªæ”¶äº†50å�—,乘客很高兴,çœ�了10元钱左å�³ã€‚è¿™4公里对我æ�¥è¯´å°±æ˜¯1å�—多钱的油钱,但我相当于用1å�—多钱买了25分钟。我刚æ‰�说了,我一å°�æ—¶çš„æˆ�本34.5å�—,我多å�ˆç®—啊ï¼�”
å�¬å®Œå�¸æœºçš„è¯�ï¼Œæˆ‘ä¹Ÿè¶ŠåŠ ä½©æœ�他。å�¸æœºä¹Ÿæ²¡é—²ç�€ï¼Œç»§ç»è¯´ï¼š“在大众公å�¸ï¼Œä¸€èˆ¬ä¸€ä¸ªå�¸æœºä¸‰å››å�ƒï¼Œå�šçš„好的大概五å�ƒå·¦å�³ï¼Œé¡¶çº§çš„å�¸æœºå¤§æ¦‚æ¯�月能有七å�ƒã€‚全大众2万个å�¸æœºï¼Œå¤§æ¦‚å�ªæœ‰ä¸¤ä¸‰ä¸ªå�¸æœºï¼Œæ¯�月能拿到八å�ƒä»¥ä¸Šï¼Œå�¯è°“万里挑一。我就是这两三个人ä¸é—´çš„一个,而且很稳定,基本ä¸�会有大的波动。”
太强了ï¼�到æ¤ä¸ºæ¢ï¼Œæˆ‘å·²ç»�对这个出租车å�¸æœºä½©æœ�得五体投地。
我常常说我是一个快ä¹�çš„è½¦å¤«ã€‚æœ‰äººè¯´ï¼Œä½ æ˜¯å› ä¸ºèµšçš„é’±å¤šï¼Œæ‰€ä»¥å¿«ä¹�ã€‚æˆ‘å¯¹ä»–ä»¬è¯´ï¼Œä½ ä»¬é”™äº†ï¼Œæ£æ˜¯å› 为我有快ä¹�ã€�积æž�的心æ€�,所以赚的钱多。è¦�æ‡‚å¾—ä½“å‘³å·¥ä½œå¸¦ç»™ä½ çš„ç¾Žã€‚å µåœ¨äººæ°‘å¹¿åœºçš„æ—¶å€™ï¼Œå¾ˆå¤šå�¸æœºæŠ±æ€¨ï¼Œå�ˆå µè½¦äº†ï¼ŒçœŸæ˜¯å€’霉。å�ƒä¸‡ä¸�è¦�è¿™æ ·ï¼Œç”¨å¿ƒä½“ä¼šä¸€ä¸‹è¿™ä¸ªåŸŽå¸‚çš„ç¾Žï¼Œå¤–é�¢æœ‰å¾ˆå¤šæ¼‚亮的女å©å�ç»�过,é�žå¸¸çŽ°ä»£çš„é«˜æ¥¼å¤§åŽ¦ï¼Œè™½ç„¶ä¹°ä¸�起,但å�´å�¯ä»¥ç”¨æ¬£èµ�的眼光去享å�—。开车去机场,看ç�€ä¸¤è¾¹çš„绿色,多美啊ï¼�å†�看看里程表,一百多了,就更美了ï¼�æ¯�ä¸€æ ·å·¥ä½œéƒ½æœ‰å¥¹ç¾Žä¸½çš„åœ°æ–¹ï¼Œæˆ‘ä»¬è¦�懂得从工作ä¸ä½“会这ç§�美丽。
åˆ°äº†æœºåœºï¼Œæˆ‘ç»™ä»–ç•™äº†ä¸€å¼ å��片,说:“ä½ æœ‰æ²¡æœ‰å…´è¶£è¿™ä¸ªæ˜ŸæœŸäº”åˆ°æˆ‘åŠžå…¬å®¤ï¼Œç»™å¾®è½¯çš„å‘˜å·¥è®²ä¸€è®²ä½ æ€Žä¹ˆå¼€å‡ºç§Ÿè½¦çš„ï¼Ÿä½ å°±å½“æ‰“ç�€è¡¨ï¼Œ60公里一å°�æ—¶ï¼Œä½ è®²å¤šä¹…ï¼Œæˆ‘å°±ä»˜ä½ å¤šå°‘é’±ã€‚ç»™æˆ‘ç”µè¯�。”没ç‰å�¸æœºå›žè¯�,我便走了。在飞机上,我迫ä¸�å�Šå¾…åœ°å†™ä¸‹äº†è¿™å ‚ç”ŸåŠ¨çš„MBA课
See anyone got time to translate into english.... hee
Originally posted by bowah:China cab alway got a longer story than most other countries.
Bowan no story to tell?
marketing 7Ps....... i also got my own 7Ps, but it is 7 pees at petrol station everyday, 5x @shell, 1x@esso, and 1x@ caltex........
Originally posted by Redxx:Bowan no story to tell?
China TD?.....
Shanghai hor, they got this "star award" system last time, don't know about now, each TD must show their star in front of their windscreen, if no star, better don't take, hell driver, if 5 star general, lj, where got chance to see him? Sure fully book.....
Aiya, most TD in China are basically 农民, 1 taxi can be driven by 3-4 villagers, no sweat 1 la.....
And in their homeland.....
TD is.....
10 mouths, 10 assxxxx.....
Originally posted by bowah:Then I replied ” you seems to tell me about all your bad and weak points, is there any good points or something you are good at” Then she think and think, finally at a traffic light stop, she told me, she is only good in baking cake, then sighed..
So, to cheer her up, I decided to teach her abt opportunist, opportunist are people who will jump on opportunity without a second thought, and they will only jump on those that they are good at, and then built and draw their strenght and confident from there.
Like you, we all got many bad points in us, just like the night sky stars..so many that it is uncountable, but it only takes one good point to turn that around, and that is the morning Sun, when the sun rises, all these stars are gone in your eyes, built on the sun strength to make you a happier person.
Since you are good in baking, bake gd cake, serve other, get appreciate will certain make your day better, can also spend in on friend or help friend make cake for their birthday and so on, with it, you get more friend and popular, it might not make you look more beautiful, but life is not about beautiful alone, people can see the beauty in you from the way you bake good cake, and as you grow up, take on the opportunity to open bakery shop or be a cake chef.
There was once a young boy who was also very down..lousy in studies, no friends, not handsome and no money to spend. Got to drink tap water during recess to fill the stomach.
Then he met a taxi uncle who encouraged him to look on the bright side. "What do you like?". The little boy thought for a while and said that he liked cars, especially fast ones. The uncle said, "Then go and fulfill your dreams".
Today, that little boy has grown up and is now a taxi driver.
Originally posted by Ywth:德士å�¸æœºç»™CEOä¸Šçš„ä¸€å ‚MBA课
我è¦�从å¾�家汇赶去机场,于是匆匆结æ�Ÿäº†ä¸€ä¸ªä¼šè®®ï¼Œåœ¨ç¾Žç½—大厦å‰�æ�œç´¢å‡ºç§Ÿè½¦ã€‚一辆大众å�‘现了我,é�žå¸¸ä¸“业地å�œåœ¨æˆ‘é�¢å‰�。这一å�œï¼Œå°±æœ‰äº†å�Žé�¢çš„这个让我深感震撼的故事,åƒ�ä¸Šäº†ä¸€å ‚ç”ŸåŠ¨çš„MBA课。
“去哪里?”
“机场,”
“好的。”å�¸æœºå¥½åƒ�没有å�œä¸‹æ�¥çš„æ„�æ€�,继ç»è¯´ï¼š“我在å¾�家汇就喜欢å�šç¾Žç½—大厦的生æ„�,这里我å�ªå�šä¸¤ä¸ªåœ°æ–¹ï¼šç¾Žç½—大厦和å�‡ç‘¶å¤§åŽ¦ã€‚æŽ¥åˆ°ä½ ä¹‹å‰�,我在美罗大厦门å�£å…œäº†ä¸¤åœˆï¼Œç»ˆäºŽè¢«æˆ‘çœ‹åˆ°ä½ äº†ã€‚ä»Žå†™å—æ¥¼é‡Œå‡ºæ�¥çš„,肯定去的ä¸�近。”
“å“¦ï¼Œä½ å¾ˆæœ‰æ–¹æ³•å˜›ï¼�”我附和了一下。
“å�šå‡ºç§Ÿè½¦å�¸æœºï¼Œä¹Ÿè¦�用科å¦çš„æ–¹æ³•。”他说。
我一愣,顿时很有些兴趣:“什么科å¦çš„æ–¹æ³•?”
“è¦�懂得统计。我å�šè¿‡ç²¾ç¡®çš„计算,我æ¯�天开17个å°�时的车,æ¯�å°�æ—¶æˆ�本34.5å…ƒ……”
我打æ–了å�¸æœºçš„è¯�:“怎么算出æ�¥çš„?”
“ä½ ç®—å•Šï¼Œæˆ‘æ¯�天è¦�交380元的份å�钱,油费大概210元左å�³ã€‚一天17å°�时,平å�‡æ¯�å°�时固定æˆ�本22元,交给公å�¸å¹³å�‡æ¯�å°�æ—¶12.5元油费。这是ä¸�是就是34.5 元?”
我有些惊讶,我打了10年车,第一次å�¬åˆ°æœ‰å‡ºç§Ÿè½¦å�¸æœºè¿™ä¹ˆè®¡ç®—æˆ�本,于是打算继ç»å’Œä»–交谈下去,也用æ�¥æ‰“å�‘åœ¨è·¯ä¸Šçš„æ— è�Šæ—¶é—´ï¼š“以å‰�çš„å�¸æœºéƒ½å’Œæˆ‘说,æ¯�公里æˆ�本0.3元,å�¦å¤–æ¯�天交多少钱之类的。”
æˆ�本是ä¸�能按公里算的,å�ªèƒ½æŒ‰æ—¶é—´ç®—ã€‚ä½ çœ‹ï¼Œè®¡ä»·å™¨æœ‰ä¸€ä¸ªæ£€æŸ¥åŠŸèƒ½ï¼Œä½ å�¯ä»¥çœ‹åˆ°ä¸€å¤©çš„详细记录。我å�šè¿‡æ•°æ�®åˆ†æž�,æ¯�次载客之间的空驶时间平å�‡ä¸º7分钟。如果上æ�¥ä¸€ä¸ªèµ·æ¥ä»·10元,大概è¦�å¼€10分钟,也就是æ¯�一个10元的客人è¦�花17分钟的æˆ�本,就是9.8元。ä¸�赚钱啊。打个比方,如果说å�šæµ¦ä¸œã€�æ�å·žã€�é�’浦的客人是å�ƒé¥ï¼Œå�š10元的客人,就会连å�ƒè�œéƒ½ç®—ä¸�上,å�ªèƒ½ç®—是撒了些味精。
太强了,这ä½�师傅å�¬ä¸ŠåŽ»çœŸä¸�åƒ�出租车å�¸æœºï¼Œåˆ°åƒ�是一ä½�æˆ�æœ¬æ ¸ç®—å¸ˆã€‚“é‚£ä½ æ€Žä¹ˆåŠžå‘¢ï¼Ÿ”我更感兴趣了,看æ�¥åŽ»æœºåœºçš„è·¯ä¸Šè¿˜èƒ½å¦åˆ°æ–°ä¸œè¥¿ï¼ŒäºŽæ˜¯ç»§ç»é—®ã€‚
“å�ƒä¸‡ä¸�能被客户拉了满街跑,而是通过选择å�œè½¦çš„地点ã€�æ—¶é—´å’Œå®¢æˆ·ï¼Œä¸»åŠ¨å†³å®šä½ è¦�去的地方。”
我�常惊讶,这�上去很有��。
å�¸æœºç»§ç»è¯´ï¼š“有人说å�šå‡ºç§Ÿè½¦å�¸æœºæ˜¯é� è¿�æ°”å�ƒé¥çš„è�Œä¸šï¼Œæˆ‘以为ä¸�æ˜¯ã€‚ä½ è¦�站在客户的ä½�置上,从客户的角度去æ€�考。”
è¿™å�¥è¯�å�¬ä¸ŠåŽ»å¾ˆä¸“ä¸šï¼Œæœ‰ç‚¹åƒ�很多商业管ç�†åŸ¹è®è€�师说的“put yourself into others shoes”。
ç»™ä½ ä¸¾ä¸ªä¾‹å�,医院门å�£ï¼Œä¸€ä¸ªæ‹¿ç�€è�¯çš„,一个拿ç�€è„¸ç›†çš„ï¼Œä½ å¸¦å“ªä¸€ä¸ªï¼Ÿ
我想了想,说�知�。
“ä½ è¦�带那个拿脸盆的。一般人å°�ç—…å°�痛的到医院看一看,拿点è�¯ï¼Œä¸�一定会去很远的医院。拿ç�€è„¸ç›†æ‰“车的,那是出院的。ä½�院哪有ä¸�æ»äººçš„?今天二楼的è°�æ»äº†ï¼Œæ˜Žå¤©ä¸‰æ¥¼å�ˆæ»äº†ä¸€ä¸ªï¼Œä»ŽåŒ»é™¢å‡ºæ�¥çš„人通常会有一ç§�é‡�获新生的感觉,é‡�新认识生命的æ„�义,å�¥åº·æ‰�最é‡�è¦�。那天这个说:走,去é�’浦。眼ç�›éƒ½ä¸�çœ¨ä¸€ä¸‹ã€‚ä½ è¯´ä»–ä¼šæ‰“è½¦åˆ°äººæ°‘å¹¿åœºï¼Œå†�去å��é�’浦线å�—?ç»�对ä¸�会ï¼�”
我�由得开始佩�起这个出租车�机。
“å†�ç»™ä½ ä¸¾ä¸ªä¾‹å�。那天人民广场,三个人在å‰�é�¢æ‹›æ‰‹ã€‚一个年轻女å�,拿ç�€å°�包,刚买完东西;还有一对é�’年男女,一看就是逛街的;第三个是个里é�¢ç©¿ç»’衬衫的,外é�¢ç¾½ç»’æœ�的男å�,拿ç�€ç¬”记本包。我看一个人å�ªè¦�3秒钟,之å�Žæ¯«ä¸�犹豫地å�œåœ¨è¿™ä¸ªç”·å�é�¢å‰�。这个男的上车å�Žè¿˜æ²¡è¯´åŽ»ä»€ä¹ˆåœ°æ–¹å°±å¿�ä¸�ä½�问我‘ä¸ºä»€ä¹ˆä½ æ¯«ä¸�犹豫地开到我é�¢å‰�?å‰�é�¢è¿˜æœ‰ä¸¤ä¸ªäººï¼Œä»–们è¦�是想上车,我也ä¸�好æ„�æ€�和他们抢。’”
å�¸æœºå›žç”说:“ä¸å�ˆçš„æ—¶å€™ï¼Œè¿˜æœ‰å��å‡ åˆ†é’Ÿå°±1点了。那个女å©å�是ä¸å�ˆæºœå‡ºæ�¥ä¹°ä¸œè¥¿çš„,估计公å�¸å¾ˆè¿‘;那对男女是游客,没拿什么东西,ä¸�ä¼šåŽ»å¾ˆè¿œï¼›ä½ æ˜¯å‡ºåŽ»åŠžäº‹çš„ï¼Œæ‹¿ç�€ç¬”记本包,一看就是公务,而且这个时候出去,估计应该ä¸�会近。”
那个男的就说:“ä½ è¯´å¯¹äº†ï¼ŒåŽ»å®�山。”
“那些在超市门å�£ã€�地é“�å�£æ‰“车,穿ç�€ç�¡è¡£çš„人å�¯èƒ½åŽ»å¾ˆè¿œå�—?å�¯èƒ½åŽ»æœºåœºå�—?机场也ä¸�会让她进啊。”å�¸æœºè¶Šè¯´è¶Šæœ‰å…´è‡´ã€‚
“有é�“ç�†ï¼�”我越å�¬ä¹Ÿè¶Šæ„Ÿè§‰æœ‰æ„�æ€�。
“很多å�¸æœºéƒ½æŠ±æ€¨ï¼Œç”Ÿæ„�ä¸�好å�šï¼Œæ²¹ä»·å�ˆæ¶¨äº†ï¼Œéƒ½ä»Žåˆ«äººèº«ä¸Šæ‰¾åŽŸå› ã€‚æˆ‘è¯´ï¼Œä½ æ€»æ˜¯ä»Žåˆ«äººèº«ä¸Šæ‰¾åŽŸå› ï¼Œè‡ªå·±å°†æ°¸è¿œä¸�能得到æ��高。从自己身上找找看,问题出在哪里。”
è¿™è¯�å�¬èµ·æ�¥å¥½ç†Ÿï¼Œå¥½åƒ�是“å¦‚æžœä½ ä¸�能改å�˜ä¸–界,就改å�˜ä½ 自己”,或者Steven Corveyçš„“å½±å“�圈和关注圈”的翻版。
“有一次,在å�—丹路一个人拦车,去田林。å�Žæ�¥å�ˆæœ‰ä¸€æ¬¡ï¼Œä¸€ä¸ªäººåœ¨å�—ä¸¹è·¯æ‹¦è½¦ï¼Œè¿˜æ˜¯åŽ»ç”°æž—ã€‚æˆ‘å°±é—®äº†ï¼Œæ€Žä¹ˆä½ ä»¬ä»Žå�—丹路出æ�¥çš„人,很多都是去田林呢?人家说,在å�—丹路有一个公共汽车总站,我们都是å��公共汽车从浦东到这里,然å�Žæ�车去田林的。我æ��然大悟。å†�æ¯”å¦‚ä½ çœ‹æˆ‘ä»¬å¼€è¿‡çš„è¿™æ�¡è·¯ï¼Œæ²¡æœ‰å†™å—楼,没有酒店,什么都没有,å�ªæœ‰å…¬å…±æ±½è½¦ç«™ï¼Œç«™åœ¨è¿™é‡Œæ‹¦è½¦çš„多å�Šéƒ½æ˜¯åˆšä¸‹å…¬å…±æ±½è½¦çš„,å†�选择一æ�¡æœ€çŸè·¯å¾„打车。在这里拦车的客户通常ä¸�会高于15元。所以我说,æ€�度决定一切ï¼�”
我å�¬å��å‡ ä¸ªæ€»è£�讲过这å�¥è¯�,第一次å�¬å‡ºç§Ÿè½¦å�¸æœºè¿™ä¹ˆè¯´ã€‚
“è¦�用科å¦çš„æ–¹æ³•ï¼Œç»Ÿè®¡å¦æ�¥å�šç”Ÿæ„�。天天ç‰åœ¨åœ°é“�ç«™å�£æŽ’队,怎么能赚到钱?æ¯�个月就赚500å�—钱怎么养活è€�婆å©å�?è¦�用知识æ¦è£…自己,å¦ä¹ 知识å�¯ä»¥æŠŠä¸€ä¸ªäººå�˜æˆ�è�ªæ˜Žçš„人;一个è�ªæ˜Žçš„人å¦ä¹ 知识å�¯ä»¥å�˜æˆ�很è�ªæ˜Žçš„人;一个很è�ªæ˜Žçš„人å¦ä¹ 知识å�¯ä»¥å�˜æˆ�天æ‰�。有一次一个人打车去ç�«è½¦ç«™ï¼Œæˆ‘问怎么走。他说了一æ�¡è·¯çº¿ï¼Œæˆ‘说慢,于是我说了一æ�¡è·¯çº¿ï¼Œä»–å�ˆè¯´ç»•远了。我告诉他没关系,我ç»�常走比他有ç»�验,按他那么走50å�—,按我的走法,ç‰é‡Œç¨‹è¡¨50å�—了,我就翻表,他å�ªç»™50快就好了,多的算我的。最å�ŽæŒ‰æˆ‘的路走,多走了4公里,å�´å¿«äº†25分钟,我å�ªæ”¶äº†50å�—,乘客很高兴,çœ�了10元钱左å�³ã€‚è¿™4公里对我æ�¥è¯´å°±æ˜¯1å�—多钱的油钱,但我相当于用1å�—多钱买了25分钟。我刚æ‰�说了,我一å°�æ—¶çš„æˆ�本34.5å�—,我多å�ˆç®—啊ï¼�”
å�¬å®Œå�¸æœºçš„è¯�ï¼Œæˆ‘ä¹Ÿè¶ŠåŠ ä½©æœ�他。å�¸æœºä¹Ÿæ²¡é—²ç�€ï¼Œç»§ç»è¯´ï¼š“在大众公å�¸ï¼Œä¸€èˆ¬ä¸€ä¸ªå�¸æœºä¸‰å››å�ƒï¼Œå�šçš„好的大概五å�ƒå·¦å�³ï¼Œé¡¶çº§çš„å�¸æœºå¤§æ¦‚æ¯�月能有七å�ƒã€‚全大众2万个å�¸æœºï¼Œå¤§æ¦‚å�ªæœ‰ä¸¤ä¸‰ä¸ªå�¸æœºï¼Œæ¯�月能拿到八å�ƒä»¥ä¸Šï¼Œå�¯è°“万里挑一。我就是这两三个人ä¸é—´çš„一个,而且很稳定,基本ä¸�会有大的波动。”
太强了ï¼�到æ¤ä¸ºæ¢ï¼Œæˆ‘å·²ç»�对这个出租车å�¸æœºä½©æœ�得五体投地。
我常常说我是一个快ä¹�çš„è½¦å¤«ã€‚æœ‰äººè¯´ï¼Œä½ æ˜¯å› ä¸ºèµšçš„é’±å¤šï¼Œæ‰€ä»¥å¿«ä¹�ã€‚æˆ‘å¯¹ä»–ä»¬è¯´ï¼Œä½ ä»¬é”™äº†ï¼Œæ£æ˜¯å› 为我有快ä¹�ã€�积æž�的心æ€�,所以赚的钱多。è¦�æ‡‚å¾—ä½“å‘³å·¥ä½œå¸¦ç»™ä½ çš„ç¾Žã€‚å µåœ¨äººæ°‘å¹¿åœºçš„æ—¶å€™ï¼Œå¾ˆå¤šå�¸æœºæŠ±æ€¨ï¼Œå�ˆå µè½¦äº†ï¼ŒçœŸæ˜¯å€’霉。å�ƒä¸‡ä¸�è¦�è¿™æ ·ï¼Œç”¨å¿ƒä½“ä¼šä¸€ä¸‹è¿™ä¸ªåŸŽå¸‚çš„ç¾Žï¼Œå¤–é�¢æœ‰å¾ˆå¤šæ¼‚亮的女å©å�ç»�过,é�žå¸¸çŽ°ä»£çš„é«˜æ¥¼å¤§åŽ¦ï¼Œè™½ç„¶ä¹°ä¸�起,但å�´å�¯ä»¥ç”¨æ¬£èµ�的眼光去享å�—。开车去机场,看ç�€ä¸¤è¾¹çš„绿色,多美啊ï¼�å†�看看里程表,一百多了,就更美了ï¼�æ¯�ä¸€æ ·å·¥ä½œéƒ½æœ‰å¥¹ç¾Žä¸½çš„åœ°æ–¹ï¼Œæˆ‘ä»¬è¦�懂得从工作ä¸ä½“会这ç§�美丽。
åˆ°äº†æœºåœºï¼Œæˆ‘ç»™ä»–ç•™äº†ä¸€å¼ å��片,说:“ä½ æœ‰æ²¡æœ‰å…´è¶£è¿™ä¸ªæ˜ŸæœŸäº”åˆ°æˆ‘åŠžå…¬å®¤ï¼Œç»™å¾®è½¯çš„å‘˜å·¥è®²ä¸€è®²ä½ æ€Žä¹ˆå¼€å‡ºç§Ÿè½¦çš„ï¼Ÿä½ å°±å½“æ‰“ç�€è¡¨ï¼Œ60公里一å°�æ—¶ï¼Œä½ è®²å¤šä¹…ï¼Œæˆ‘å°±ä»˜ä½ å¤šå°‘é’±ã€‚ç»™æˆ‘ç”µè¯�。”没ç‰å�¸æœºå›žè¯�,我便走了。在飞机上,我迫ä¸�å�Šå¾…åœ°å†™ä¸‹äº†è¿™å ‚ç”ŸåŠ¨çš„MBA课
read the same thing back in those days in 3426
oh....... i almost forgotten about those chow ah gua......
There's once, I was at a super ulu place in PRC land......
Looking around no taxi at all.....
But many many 霸王车, keep pestering me 200 RMB go back town.....
Than suddenly saw 1 taxi drive pass, chop chop run and block his way.....
"150RMB!"
Knn, taxi also chop carrot head, so I insist no, go by meter.....
"è€�兄,跳ä¸�è·³è¡¨ï¼Œå°±é‚£å‡ ä¸ªé’±ï¼Œå½“ä¹°æˆ‘æ�¯å•¤é…’å–�è´�"......
Looking around, seem like chances of sighting another taxi very slim, bo pian, at least save 50RMB lor.....
I know they con me, becos I came from taxi that morning and fare only 70+ nia.....
After on board, I saw that TD, like keeping something, I also don't bother much......
After few min, I look around and notice I can't find the taxi meter, so I politely ask him, PRC don't need to on meter and move 1 meh?.....
He just give a smile to me and never answer me.....
Upon reaching, I ask for a receipt.....
"�兄,�是��您第一次��?"......
Still feeling puzzle, beh kum huan cum down the taxi......
Than realised, WTF? Where's the taxi roof?......
Knn, he also 霸王车, no wonder no meter, and knnbccb, roof top can put and take down 1, Nabey like CID car......
Originally posted by Taxilim88:There was once a young boy who was also very down..lousy in studies, no friends, not handsome and no money to spend. Got to drink tap water during recess to fill the stomach.
Then he met a taxi uncle who encouraged him to look on the bright side. "What do you like?". The little boy thought for a while and said that he liked cars, especially fast ones. The uncle said, "Then go and fulfill your dreams".
Today, that little boy has grown up and is now a taxi driver.
Originally posted by Keepthechange666:There's once, I was at a super ulu place in PRC land......
Looking around no taxi at all.....
But many many 霸王车, keep pestering me 200 RMB go back town.....
Than suddenly saw 1 taxi drive pass, chop chop run and block his way.....
"150RMB!"
Knn, taxi also chop carrot head, so I insist no, go by meter.....
"è€�兄,跳ä¸�è·³è¡¨ï¼Œå°±é‚£å‡ ä¸ªé’±ï¼Œå½“ä¹°æˆ‘æ�¯å•¤é…’å–�è´�"......
Looking around, seem like chances of sighting another taxi very slim, bo pian, at least save 50RMB lor.....
I know they con me, becos I came from taxi that morning and fare only 70+ nia.....
After on board, I saw that TD, like keeping something, I also don't bother much......
After few min, I look around and notice I can't find the taxi meter, so I politely ask him, PRC don't need to on meter and move 1 meh?.....
He just give a smile to me and never answer me.....
Upon reaching, I ask for a receipt.....
"�兄,�是��您第一次��?"......
Still feeling puzzle, beh kum huan cum down the taxi......
Than realised, WTF? Where's the taxi roof?......
Knn, he also 霸王车, no wonder no meter, and knnbccb, roof top can put and take down 1, Nabey like CID car......